Protecting the lives, property, and constitutional rights of people in Idaho since 1919.
Two Centers Staffed by Civilians
The Idaho State Police's dispatch centers were initially staffed by patrol officers and used this as a stepping stone towards making it out onto the road as a patrolman. Around the early 1980's, ISP's dispatching was converted to a civilian staff and was supervised by an ISP Corporal. In the mid 1980's, the supervisory position was also converted to a civilian position.
The Idaho State Police have 6 districts located throughout the state, with locations in Coeur d'Alene, Lewiston, Meridian, Jerome, Pocatello and Idaho Falls. Originally, each district patrol office also had their own dispatch center. In February of 1997, we began consolidating our 6 dispatch centers down into 3 centers. The district patrol offices remain for the patrol officers and their command and support staff with the communications center's handling a regional area of the state encompassing 2 patrol districts for each center.
As of July 1, 2009, communications operations in our Pocatello center were closed and consolidated with our center in Meridian. All of southern and eastern Idaho is now handled from the Meridian Center.
A Statewide Solution
The first consolidation happened when the Idaho Falls center moved to the Pocatello center in February of 1997. This was followed in October of 1997 by the Lewiston center merging into the Coeur d'Alene center. The final merger occurred in August of 1998 when the Twin Falls center merged into the Boise center. The Boise center moved to a brand new building on the ISP Meridian complex in December of 2000.
This center is also co-located with the Emergency Medical Services (EMS) State Communications Center, also known as State Comm. Their dispatchers handle services for several ambulance services throughout our state that do not have their own dispatch center. State Comm. also dispatches for the Idaho Transportation Department (ITD) statewide, after normal business hours and on weekends. Our co-location with them began in 1995 at the Boise center's office and continues today in the Meridian complex.
Current and Future Activities
Our CAD (Computer Aided Dispatch) system has been in operation since June of 2002. With this system we have seen many improvements to the way we dispatch units to calls for service. We are in the process of refining the system and learning more about how the system can help us to achieve our mission.
We also hope to install Automatic Vehicle Location (AVL) in our patrol cars to help monitor their locations to quickly send our nearest unit to emergencies along our highways. The future is exciting as we continue to implement technology to help us help the officers and the public.