A disagreement over the validity of a traffic infraction or criminal citation is not a complaint – Direct these concerns to the court of jurisdiction in the matter.

The complaint process addresses allegations of employee misconduct or disagreements with an Idaho State Police (ISP) policy or procedure. Cases are handled factually, and everyone involved is treated fairly and respectfully. ISP takes all accusations seriously and investigates thoroughly to determine what occurred with evidence gained during the investigation determining findings.

A complaint is a letter or other written communication made by a citizen alleging misconduct by an act or omission by an ISP employee or an expression of dissatisfaction with a policy, procedure, practice, philosophy, service level, or legal standard of the agency.

Complaint Process

The most appropriate supervisor initially handles complaints, and many are resolved with an explanation of a situation’s applicable law, rule, or procedure. When there is no resolution, the Office of Professional Standards (OPS) initiates an administrative investigation where an investigator will arrange an interview to discuss, in detail, your allegation against the employee. The interview may/will:

  • Be recorded or videotaped.
  • Ask for names of witnesses or ISP employees who may know facts about your complaint.
  • Photograph any related injuries.
  • Interview all employees you accuse or persons named as witnesses.

 Each allegation will have a finding:

  • Sustained: The investigation found evidence to support the allegation(s).
  • Not Sustained: The investigation did not find sufficient evidence to prove/disprove the allegation(s).
  • Unfounded: The facts revealed that the alleged act(s)/omission(s) did not occur or the named employee was not involved.
  • Exonerated: The facts revealed that the alleged act(s)/omission(s) occurred but were justified, lawful, and proper as either:
    • Proper Conduct: The action was consistent with policy, and the complainant(s) was not wronged.
    • Policy Failure: The action was consistent with agency policy, but the complainant(s) was wronged.

If your complaint is sustained, the employee may face administrative discipline. The accused employee may have a hearing where the complainant may be requested to testify. If it is determined that the employee committed the violation, they may face discipline ranging from a reprimand to termination – depending on the seriousness of the violation.

If it is found a complainant knowingly made a false accusation against an employee, ISP may consider seeking criminal prosecution, and the employee has the right to pursue civil litigation against their accuser.

ISP is committed to conducting thorough and impartial investigations of all complaints received against any employee.

A complaint can be initiated by e-mailing your information to the ISP Commander in charge of your district. Please use the e-mail contacts below:

District 1 – Coeur d’Alene

Captain Paul Berger
Patrol/Investigations Captain

District 2 – Lewiston

Captain Richard Adamson
Patrol/Investigations Captain

District 3 – Boise

Captain Michael Winans
Patrol/Investigations Captain

District 4 – Jerome

Captain David Neth
Patrol/Investigations Captain

District 5 – Pocatello

Captain Fritz Zweigart
Patrol/Investigations Captain

District 6 – Idaho Falls

Captain Chris Weadick
Patrol/Investigations Captain

ISP Headquarters – Office of Professional Standards

Lt. Colonel Bill Gardiner
Deputy Director Chief of Staff

Or you may print and complete this form: EHF-03-02-01-Complaint-Form and mail or fax it to:

ISP Office of Professional Standards
700 S. Stratford Drive
Meridian, ID 83642
Fax: 208.884.7290

You will be contacted to confirm your complaint before an investigation.

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