***Update*** Information Regarding Contacting Idaho State Police by Calling *ISP (*477)

IDAHO STATE POLICE NEWS RELEASE – generated by our News Release ListServer

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IDAHO STATE POLICE NEWS RELEASE

Lieutenant Kevin Haight

Statewide Communications

700 S. Stratford Dr., Meridian, ID. 83642

Tel: (208) 846-7555

Fax (208) 846-7520

For Immediate Release: 12/01/16 4:40 p.m.

Please direct questions to the District Office

***Update***

UPDATE – The Idaho State Police is pleased to announce the affected carrier has identified and corrected their programming issues. The *ISP (*477) service has resumed full functionality statewide. We apologize for any inconvenience or frustration this may have caused and thank you for your patience.

KH/EH

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Original Release:

For many years, the Idaho State Police has advertised a mobile phone call feature of *ISP (*477) as a quick, alternate way to reach an Idaho State Police emergency dispatch center. That feature is intended for reporting traffic related complaints, such as impaired or reckless driving, traffic safety incidents or concerns, and crashes. 9-1-1 is and will remain the best number to call for emergencies.

Through public feedback, the Idaho State Police recently learned that *ISP (*477) was not working for some users with certain mobile phones operating over what is known as Voice over Long Term Evolution (VoLTE). It is and has been working for mobile phones working over what is known as Code Division Multiple Access (CDMA). The public feedback was extremely helpful and appreciated. The Idaho State Police is working closely with the one cellular carrier involved in this matter and as soon as the programming issue/service is corrected, we will provide an update. That carrier is working very hard to correct this matter. We apologize for any inconvenience or frustration this may cause.

EH/KB

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Posted in District 3 - Western Idaho