Commendations & Complaints
The Idaho State Police (ISP) values public feedback on employee performance. Whether recognizing exceptional service or reporting a concern, your input supports accountability and professionalism across the agency.
Commendation
If an ISP employee provided professional, courteous, or exceptional service, we encourage you to share your experience.
Complaint
ISP reviews all complaints in a fair, objective, and timely manner. A complaint is a written statement alleging employee misconduct, or an act or omission that may violate agency policy, standards, or law.
Note: Disputes over traffic tickets or criminal charges are handled by the appropriate court.
Commendations and complaints are submitted through a secure external system to ensure proper documentation and processing.
What to Expect
After submitting a complaint:
- Your submission will be reviewed and routed to the appropriate ISP district or division.
- You may be contacted to confirm details or provide additional information.
- Some concerns may be resolved through explanation of applicable law or policy.
- If further review is necessary, the Office of Professional Standards (OPS) may initiate an administrative investigation.
During an investigation, you may be asked to:
- Provide a detailed statement about the incident.
- Identify witnesses or involved parties.
- Participate in a recorded interview.
- Provide supporting documentation or evidence.
Findings
Each allegation is reviewed independently and assigned one of the following findings:
- Sustained: Evidence supports the allegation.
- Not Sustained: Insufficient evidence to prove or disprove the allegation.
- Unfounded: The alleged conduct did not occur or the employee was not involved.
- Exonerated: The conduct occurred but was lawful and within policy.
Outcomes
If an allegation is sustained, the employee may be subject to administrative action consistent with agency policy. In some cases, complainants may be asked to participate in administrative proceedings.
Note: Knowingly submitting false information may result in criminal or civil action.
Contact Your District
If you need assistance submitting a commendation or complaint, or cannot access the online system, contact your nearest ISP district office. District personnel can direct you to the appropriate resources and ensure your information is properly submitted.